Privacy Policy

1. GENERAL

a) This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

b) This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of V6 Clinics.

c) The domain name V6 Clinics (“Mobile Application”), including its online services, such as use of software on  and information, poems, articles , news, audios, videos, blogs and text, graphics, images and information obtained from service providers and any other material contained on the  is owned and operated by V6 Clinics Private Limited (“Company”) a Private Company limited by shares, incorporated under the provisions of the Companies Act, 2013 having its registered office at 1^st and 2^nd Floors, DLF Phase 4, Gurugram, Haryana-122002 where such expression shall, unless repugnant to the context thereof, officers, deemed to include its respective representatives, administrators and officers.

d) For the purpose of these Terms of Use (“Terms”), wherever the context so requires,

• The term ‘You’ or “User” shall mean any legal person or entity accessing using this to services provided or registered on the Mobile Application, who is competent to enter into binding contracts, as per the provisions of the Indian Contract Act, 1872;
• The terms ‘We’, ‘Us’ &‘Our’ shall mean the mobile app or Company as the context so requires.
• The terms ‘Party’& ‘Parties’ shall respectively be used to refer to the User and the Company individually and collectively, as the context so requires.

e)

The headings of each section in these Terms are only for the purpose of organizing the various provisions under these Terms in an orderly manner, and shall not be used by either Party to interpret the provisions contained herein in any manner. Further, it is specifically agreed to by the Parties that the headings shall have no legal or contractual value.

f)The use of the mobile application and website by the user is solely governed by these Terms as well as the Privacy Policy (“Policy”), available on the website and mobile app and any modifications or amendments made thereto by the Company from time to time, at its sole discretion. Visiting the home page of the app or website and/or using any of the services provided on the shall be deemed to signify the User’s unequivocal acceptance of these Terms and the aforementioned Policy, and the User expressly agrees to be bound by the same. The User expressly agrees and acknowledges that the Terms and Policy are co-terminus, and that expiry / termination of either one will lead to the termination of the other, save as provided in Clause 4 hereunder.

g) The User unequivocally agrees that these Terms and the aforementioned Policy constitute a legally binding agreement between the User and the Company, and that the User shall be subject to the rules, guidelines, policies, terms, and conditions applicable to any service that is provided by the website and mobile application/, and that the same shall be deemed to be incorporated into these Terms, and shall be treated as part and parcel of the same. The User acknowledges and agrees that no signature or express act is required to make these Terms and the Policy binding on the User, and that the User’s act of visiting the any part of the app constitutes the User’s full and final acceptance of these Terms and the aforementioned Policy.

h) The Company reserves the sole and exclusive right to amend or modify these Terms without any prior permission or intimation to the User, and the User expressly agrees that any such amendments or modifications shall come into effect immediately. The User has a duty to periodically check the terms and stay updated on its requirements. In so far as the User complies with these Terms, he/she is granted a personal, non-exclusive, non-transferable, revocable, limited privilege to enter and use the application.

2) ABOUT V6 CLINICS

At V6 Clinics, we specialize in advanced, scientifically-driven dermatology treatments, providing world-class care for skin and hair conditions. Our team of highly qualified professionals is committed to delivering effective, long-lasting results that benefit the public by advancing dermatology care.

Our Commitment to Excellence

• Quality: We use only premium ingredients, medicines, and formulations that are carefully selected for their proven benefits. Each product is designed to provide gentle yet highly effective care, ensuring optimal results for your skin and hair.
• Innovation: Our treatments integrate cutting-edge technology and the latest advancements in dermatology, maximizing their effectiveness. We continuously refine our methods and formulations to remain at the forefront of the industry.
• Transparency: We believe in clear and honest communication with our clients. From initial consultations to treatment recommendations and aftercare, we ensure you are fully informed to make the best choices for your skincare and hair care needs.
• Sustainability: As part of our commitment to environmental responsibility, we offer cruelty-free products and use eco-friendly packaging whenever possible. We actively work to reduce our environmental impact and foster sustainability throughout our operations.

3) OUR SERVICES

At V6 Clinics, we are dedicated to providing exceptional skincare solutions and personalized experiences to help you achieve your best skin ever.

• Personalized Consultations – At V6 Clinic, we recognize that each individual’s skin and hair is unique. Our expert dermatologists offer personalized consultations to assess your specific concerns, skin type, hair type, and goals. Based on this comprehensive evaluation, we curate a customized skincare and haircare regimen, along with targeted treatments and procedures, to deliver optimal results and lasting benefits.
• Skin and Hair Analysis and Treatment Plans – Accurate skin and hair analysis is essential to improve skin and hair health. We utilize cutting-edge technology to evaluate your skin and hair’s condition—assessing texture, tone, hydration, and other key factors. Based on this comprehensive analysis, we develop personalized treatment plans that target specific skin concerns and enhance your natural beauty.
• Educational Resources and Workshops – At V6 Clinics, we believe in empowering our customers with knowledge. Our educational resources, including articles, videos, and workshops, are designed to help you make informed decisions about your skincare routine. Learn about the benefits of natural ingredients, skincare best practices, and the latest trends in the industry from our team of experts.
• Exclusive Membership Programs – Join our V6 Clinics family by becoming a member of our exclusive membership programs. Enjoy benefits such as early access, special discounts, personalized dermatologist advice, and invitations to members-only events. Our membership programs are designed to provide you with continuous support and rewards as you journey towards healthier and radiant skin and hair.
• Customer Support and Care – At V6 Clinics, your satisfaction is our top priority. Our dedicated customer support team is here to assist with any questions, concerns, or feedback you may have. Whether you need guidance on treatment selection, pre post-procedure care, or personalized skin and hair advice, we are committed to providing exceptional service and support at every stage of your journey with us.
• Experience the V6 Clinics Difference – At V6 Clinics, we are dedicated to helping you achieve radiant, healthy skin and hair. Our services combine personalized care, expert guidance, and premium treatments and products that deliver real, lasting results. Experience the transformative power of our solutions and discover the V6 Clinics difference today.

4) ELIGIBILITY

The User represents and warrants that he/she is competent and eligible to enter into legally binding agreements and that he/she has the requisite authority to bind himself/herself to these Terms, as determined solely by the provisions of the Indian Contract Act, 1872. The User may not use this Website if he/she is not competent to contract under the Indian Contract Act, 1872, or is disqualified from doing so by any other applicable law, rule or regulation currently in force.

5) USER ACCOUNT, PASSWORD, AND SECURITY

Upon completing the Mobile Application’s and website registration process, you will receive a password and account designation. You are responsible for maintaining the confidentiality of your password and account and are fully responsible for all activities that occur under them. You agree to:

• Immediately notify V6 Clinics of any unauthorized use of your password or account or any other breach of security, and
• ensure that you exit from your account at the end of each session.
• V6 Clinics cannot and will not be liable for any loss or damage arising from your failure to comply with this Section.

6) PRODUCT DESCRIPTIONS

In describing our business and products on this website, we attempt to be as accurate as possible. However, we do not warrant that the content of this site is accurate, complete, reliable, current, or error-free. We reserve the right to correct any typographical errors, inaccuracies, or omissions from time to time without prior notice.

7) TERMINATION

The Company reserves the right, in its sole discretion, to unilaterally terminate the User’s access to the services offered on the app, or any portion thereof, at any time, without notice or cause. The User shall continue to be bound by these Terms, and it is expressly agreed to by the Parties that the User shall not have the right to terminate these Terms till the expiry of usage of the app.

8) ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

9) MODIFICATIONS TO THE SERVICE AND PRICES

• Prices for our products and treatments are subject to change without notice.
• We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
• We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

10) PRODUCTS OR SERVICES (if applicable)

• We make every effort to display our patients’ before and after treatment results as accurately as possible. However, we cannot guarantee that the colors displayed on your computer monitor will be accurate.
• We reserve the right, at our sole discretion, to limit the sales of our products or services to any individual, geographic region, or jurisdiction. This may be exercised on a case-by-case basis. Additionally, we may limit the quantities of products or services available for purchase. All product descriptions and pricing are subject to change at any time without notice. We also reserve the right to discontinue any product or service at any time. Any offer for a product or service on this site is void where prohibited.
• We do not warrant that the quality of any products, services, information, or other materials purchased or obtained through our services will meet your expectations, nor do we guarantee that any errors in the service will be corrected.

11) ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order placed with us. At our sole discretion, we may limit or cancel services purchased per person, household, or order. These restrictions may apply to orders placed under the same customer account, credit card, and/or billing address. If we make any changes to or cancel an order, we will attempt to notify you using the email and/or billing address/phone number provided at the time of the order. We also reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide accurate, current, and complete information when making purchases. You also agree to promptly update your account and contact information, including your email address, credit card details, and expiration dates, to ensure the successful completion of transactions and timely communication.

12) PAYMENT AND CANCELLATION POLICY-

At V6 Clinics, every patient receives comprehensive treatment and care from our expert professionals. We carefully select the businesses and products we collaborate with based on the quality of their offerings. To maintain our high professional and ethical standards, we charge a fee for the initial consultation with our expert doctors. A fee is also applicable for the second consultation.

1.  Payment Policy

•      We accept payment through all modes i.e Cash, Cards, UPI. For services through cards, we accept Visa, Master Card & American Express Debit and Credit Cards or through RazorPay. We also have payment wallets integrated.
•      Please note for Visa and Master Card, you will be required to submit your 16 digit card number, card expiry date, and a 3 digit CVV Number (on the back of your card) when you make an online transaction using your Credit or Debit Card. For American Express cards, you will be required to submit your 15-digit card number and 4 digit code.
•      If the amount has been deducted from your account, but you haven’t received a confirmation from us, you can reach out to our customer care team at mail id or on contact no  and provide the following information:

• Transaction Ref Number
• Registered Email ID and Phone Number from which order was placed
• Date & Time of Transaction

2. Cancellation Policy

• Cancellations can be made by phone, email or in person at least 48 hours prior to your scheduled appointment. We would be grateful if you could be sure to do so, as soon as you know, to avoid any confusion and to help us maintain our level of service to all of our patients.
• We do our best to accommodate late arrivals however, there may be times when a late arrival may result in reduced consultation time, or we may have to reschedule your appointment.
• You Will Be Alerted With A Text Message 48 Hrs Prior Confirming Your Appointment. If You Fail To Cancel Your Appointment Within 48 Hrs Of Your Appointment Then A Note Will Be Made On Your Record Notifying Our Admin Team To Take Full Payment At The Time The Next Appointment Is Made.
• This Will Also Be Implemented If You Are Later Than 15 Minutes For An Appointment More Than Once. We Very Much Hope None Of The Above Need Concern You And We Can Keep Your Appointment Arrangements As Seamless As Possible.

13) TERMS, CONDITIONS AND DUTIES OF THE USER

• It is the duty of User to provide one’s true/accurate/complete information, and all the details relating thereof on the .If any Use detail found to be false then Company shall reserve the right on its sole discretion to reject the registration and debar the User from using the Services available on its , without prior intimation whatsoever.
• The User agrees to comply with all notices or instructions given by Company from time to time to enable the use of the Services.
• User shall indemnify and hold the Company, harmless for any loss or damage arising out of User’s to comply with any applicable laws or regulations and for breach of the following warranties and representations.
• The User shall at all times during the pendency of this agreement endeavor to protect and promote the interest of the Company and ensure that there will be no damage to third party due to act/ omission on the part of the User.
• User is bound not to cut, copy, distribute, modify, recreate, reverse engineer, distribute, disseminate post, publish or create derivative works from, transfer, or sell any information or software obtained from the app. Any such use / limited use of the app will only be allowed with the prior express written permission of the Company. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information contained on the app is expressly prohibited.
• The user will be responsible for maintaining the confidentiality of the account and password for restricting access to your computer to prevent unauthorized access to the account.
• The User further undertakes not to:

1. Engage in any activity that interferes with or disrupts access to the mobile app/or the services provided therein (or the servers and networks which are connected to the app);
2. Publish, post, disseminate, any information which is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever under any law, rule or regulation currently in force; or unlawfully threatening or unlawfully harassing including but not limited to “indecent representation of women” within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
3. Post any image/file/data that infringes the copyright, patent or trademark of another person or legal entity;
4. Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the mobile application/;
5. Download any file posted/uploaded by another User of the app that the User is aware, or should reasonably be aware, cannot be legally distributed in such a manner;
6. Probe, scan or test the vulnerability of the app or any network connected to the mobile application/, nor breach the security or authentication measures on the or any network connected to the. The User may not reverse look-up, trace or seek to trace any information relating to any other User of, or visitor to, the app, or any other customer of the app, including any User account maintained on the not operated/managed by the User, or exploit the or information made available or offered by or through the mobile app, in any manner;
7. Disrupt or interfere with the security of, or otherwise cause harm to, the mobile app, systems resources, accounts, passwords, servers or networks connected to or accessible through the Mobile s or any affiliated or linked Mobiles;
8. Use the V6 Clinics or any material or content therein for any purpose that is unlawful or prohibited by these Terms, or to solicit the performance of any illegal activity or other activity which infringes the rights of this app or any other third party/ies;
9. Violate any code of conduct or guideline which may be applicable for or to any particular service offered on the V6 Clinics;
10. Violate any applicable laws, rules or regulations currently in force within or outside India;
11. Violate any portion of these Terms or the Policy, including but not limited to any applicable additional terms of the V6 Clinics contained herein or elsewhere, whether made by amendment, modification, or otherwise;
12. Threaten the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order, or cause incitement to the commission of any cognizable offence, or prevent the investigation of any offence, or insult any other nation.
13. Publish, post, or disseminate information that is false, inaccurate or misleading;
14. Commit any act that causes the Company to lose (in whole or in part) the services of its internet service provider (“ISP”) or in any manner disrupts the services of any other supplier/service provider of the Company;
15. The User expressly agrees and acknowledges that the Company has no obligation to monitor the materials posted on the app, but that it has the right to remove or edit any content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms.

14) SUSPENSION OF USER ACCESS AND ACTIVITY

Notwithstanding other legal remedies that may be available to it, Company may in its sole discretion limit the User’s access and/ or activity by immediately removing the User’s access credentials either temporarily or indefinitely, or suspend / terminate the User’s membership, and/or refuse to provide User with access to the app, without being required to provide the User with notice or cause:

1.        If the User is in breach any of these Terms or the Policy;
2.       If the User has provided wrong, inaccurate, incomplete or incorrect information;
3.        If the User’s actions may cause any harm, damage or loss to the other Users or to the /Company, at the sole discretion of the Company.
4.       If User’ action ccopying or duplicating in any manner any of content or other information available from the Mobile app.

15) INDEMNITY AND LIMITATIONS

The User hereby expressly agrees to defend, indemnify and hold harmless the and the Company, its officials, affiliate Users, employees, against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon the User’s actions or inactions, including but not limited to any warranties, representations or undertakings, or in relation to the non-fulfilment of any of the User’s obligations under this Agreement, or arising out of the User’s infringement of any applicable laws, rules and regulations, including but not limited to infringement of intellectual property rights, payment of statutory dues and taxes, claims of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers, or the infringement of any other rights of a third party.

16) INTELLECTUAL PROPERTY RIGHTS

Unless expressly agreed to in writing, nothing contained herein shall give the User a right to use any of the ’s trade names, trademarks, service marks, logos, domain names, information, questions, answers, solutions, reports, images, videos and other distinctive features, save according to the provisions of these Terms. All logos, trademarks, brand names, service marks, domain names, including material, designs, and graphics created by and developed by the app and other distinctive brand features of the app are the property of the Company. Furthermore, with respect to the mobile app created by the Company the Company shall be the exclusive owner of all the designs, graphics and the like, related to the Mobile Application/.

The User may not use any of the intellectual property displayed on the mobile app in any manner that is likely to cause confusion among existing or prospective Users of the app, or that in any manner disparages or discredits the Company/, to be determined in the sole discretion of the Company.

The User is further aware that any reproduction or infringement of the intellectual property of the aforementioned owners by the User will result in legal action being initiated against the User by the respective owners of the intellectual property so reproduced / infringed upon. It is agreed to by the Parties that the contents of this clause shall survive even after the termination or expiry of the Terms and/or Policy.

17) DISCLAIMER OF WARRANTIES AND LIABILITIES

1. Except as otherwise expressly stated on the website, all services offered on the app are offered on an “as is” basis without any warranty whatsoever, either express or implied.
2. Information accessed through Company and other touch points is presented in summary form and is not exhaustive. Company makes no warranties or representations as to its accuracy or completeness. This information is provided “as is” without warranty of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for particular purpose, or non-infringement. 

3. The Company does not guarantee that the functions and services contained in the website/will be uninterrupted or error-free, or that the website or its server will be free of viruses or other harmful components, and the User hereby expressly accepts any and all associated risks involved with the User’s use of the app/.
4. It is further agreed to by the Parties that the contents of this Clause shall survive even after the termination or expiry of the Terms and/or Policy.

18) SUBMISSIONS

Any comments, feedback,  ideas, suggestions, initiation, or any other content contributed by the User to the Company or this will be deemed to include a royalty-free, perpetual, irrevocable, nonexclusive right and license for the Company to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works, display worldwide, or act on such content, without additional approval or consideration, in any media, or technology now known or later developed, for the full term of any rights that may exist in such content, and the User hereby waives any claim to the contrary. The User hereby represents and warrants that he/she owns or otherwise controls all of the rights to the content contributed to the mobile app, and that use of such content by the Company/mobile application does not infringe upon or violate the rights of any third party. In the event of any action initiated against the Company/mobile application by any such affected third party, the User hereby expressly agrees to indemnify and hold harmless the Company/, for its use of any such information provided to it by the User. The Company reserves its right to defend itself in any such legal disputes that may arise, and recover the costs incurred in such proceedings from the User.

19) INTEGRATION OF NEW RELICS ANALYTICS

The website uses New analytics to monitor and improve website performance. By using V6 Clinics website, the User consents to the collection and processing of data by New Relic in accordance with its privacy policies.

20) DISPUTE RESOLUTION AND JURISDICTION

It is expressly agreed to by the Parties hereto that the formation, interpretation and performance of these Terms and any disputes/claim/refund/compensation arising here from will be resolved through a two-step Alternate Dispute Resolution (“ADR”) mechanism. It is further agreed to by the Parties that the contents of this Clause shall survive even after the termination or expiry of the Terms and/or Policy.

1. Mediation: In case of any dispute/claim/compensation between the parties, the Parties will attempt to resolve the same amicably amongst themselves, to the mutual satisfaction of both Parties. In the event that the Parties are unable to reach such an amicable solution within thirty (30) days of one Party communicating the existence of a dispute to the other Party, the dispute will be resolved by arbitration, as detailed herein below;

2. Arbitration: In the event that the Parties are unable to amicably resolve a dispute by mediation, said dispute will be referred to arbitration under Arbitration and Conciliation Act, 1996 by a sole arbitrator to be appointed by the Company, and the award passed by such sole arbitrator will be valid and binding on both Parties. The Parties shall bear their own costs for the proceedings, although the sole arbitrator may, in his/her sole discretion, direct either Party to bear the entire cost of the proceedings. The seat of Arbitration shall be in the Gurugram, India.

3. This Agreement shall be governed by and construed in accordance with the laws of India. The Parties hereby agree to submit to the jurisdiction of the competent Courts at Gurugram

21) NOTICES

Any or all kind of communication relating to any dispute or grievance experienced by the User may be communicated to the Company by the User reducing the same to writing, and sending the same to the registered office of the Company by Registered Post Acknowledgement Due / Speed Post Acknowledgement Due (RPAD / SPAD).

22) MISCELLANEOUS PROVISIONS

• Entire Agreement: These Terms, read with the Policy form the complete and final contract between the User and the Company with respect to the subject matter hereof and supersedes all other communications, representations and agreements (whether oral, written or otherwise) relating thereto.

2. Waiver: The failure of either Party at any time to require performance of any provision of these Terms shall in no manner affect such Party’s right at a later time to enforce the same. No waiver by either Party of any breach of these Terms, whether by conduct or otherwise, in any one or more instances, shall be deemed to be or construed as a further or continuing waiver of any such breach, or a waiver of any other breach of these Terms.

3. Severability: If any provision/clause of these Terms is held to be invalid, illegal or unenforceable by any court or authority of competent jurisdiction, the validity, legality and enforceability of the remaining provisions/clauses of these Terms shall in no way be affected or impaired thereby, and each such provision /clause of these Terms shall be valid and enforceable to the fullest extent permitted by law. In such case, these Terms shall be reformed to the minimum extent necessary to correct any invalidity, illegality or unenforceability, while preserving to the maximum extent the original rights, intentions and commercial expectations of the Parties hereto, as expressed herein.

23) CONTACTING US

V6 Clinics collection, use, and disclosure of personal information under this Privacy Policy.

If you have any questions about this Privacy Policy, please contact us by sending an email to the e-mail address stated in Contacting US section, or please write to the following address:

V6 Clinics Private Limited

1st and 2nd Floors,

Plot No. 4003

DLF Phase 4,

Gurugram,

Haryana-122002